Shipping Policy
Processing times, delivery estimates and shipping costs for FeetWell orders.
Processing time
Orders are prepared within 1–2 business days. During launch weeks and holiday peaks, preparation can take up to 3 business days.
Delivery times & cost
Delivery times are counted from dispatch, i.e. once preparation is complete and the parcel is handed to the carrier (usually the same day or the next day). Free standard US delivery takes about 5–8 days. Express delivery, selectable at checkout, takes 2–7 business days after dispatch. If an express parcel has not arrived after 7 business days from dispatch, contact us: under certain conditions we refund the shipping cost (not the order). Tracking is emailed as soon as the parcel ships.
Where orders ship from
FeetWell stock is held in the United States, Europe and Asia. Most US orders ship from our United States stock; when an item is temporarily held elsewhere, it ships from the nearest available warehouse and the delivery window above still applies.
Bundles and partial shipments
Bundles usually ship together. If one item needs longer, we ship the rest first at no extra cost and send a second tracking link.