Terms of Service
The terms that apply when you buy from FeetWell.
Orders and pricing
Prices are shown in US dollars and include applicable taxes where required. We may correct obvious pricing errors and will contact you before charging a different amount.
Product use
FeetWell products are comfort and wellness products. They are not medical devices and are not intended to diagnose, treat or cure any condition. If you have a health concern, speak with a qualified professional.
Replacement before refund
If an item arrives damaged, faulty or in the wrong size, we first offer a free replacement shipped at our cost. If you prefer not to accept a replacement, we refund the item to the original payment method. Requests must be made within 30 days of delivery, which is the US standard we apply to every order.
Birthday offer — every order doubled
Every paid order placed by Sunday, September 20, 2026 at 11:59 PM in the customer's local time is doubled at no extra cost when the parcel is prepared. No code is needed, and the duplicate does not appear in the cart or at checkout.
Show full details
The offer applies once per paid, non-cancelled and non-refunded order. Every purchased item and paid pack is duplicated with the same selected size, colour and mask choices whenever available. Existing free gifts, free units and promotional add-ons are not duplicated again. For subscriptions, only the first shipment ordered during the offer is doubled; future renewals are not. FeetWell may decline the benefit in cases of abuse, fraud, cancellation or chargeback.
Coupons and games
Coupons won through the FeetWell Match & Win game are personal, limited to one play per day per visitor, cannot be combined with another coupon and expire 30 days after issue. They carry no minimum order and no cash value.
Contact
Questions about these terms can be sent to contact@feet-well.com and we reply within one business day.